FREQUENTLY ASKED QUESTIONS

What other's have been asking:

What type of paper do you use for printing the art work?

We use:

Premium Matte Paper - 200 gsm
This paper offers a smooth, non-reflective finish that enhances color accuracy and detail. Ideal for a subtle, classic look, it's suitable for a wide range of artwork.

Each selection offers unique qualities that cater to different aesthetic preferences and purposes.

Do you offer custom sizing for prints?

Although we cannot guarantee that we will find a suitable option, we are committed to accommodating custom size printing and will diligently explore alternative image ratios of your selected print and research alternative printing options. Please contact us directly with your specifications, and we'll assist you in any way we can.

What is the turnaround time for orders?

Typically, we aim to print and ship your order within 48 hours. Your art print(s) will be produced at one of our carefully chosen printing facilities nearest to your location, ensuring swift and efficient shipping. Nevertheless, actual shipping times may vary based on your specific location and the shipping carrier chosen.

Can I return or exchange a print if I'm not satisfied?

We want you to be completely satisfied with your purchase. If you're unhappy with your print due to any reasons related to printing quality and/or shipment, please contact us as soon as you received your order, and we'll work with you to find a solution. For further information, please view our Return & Refund Policy.

How should I care for my prints?

To ensure the longevity of your prints, we recommend framing them under UV-protective glass and avoiding direct sunlight exposure. Additionally, handle prints with clean, dry hands or clean cotton/silk gloves to prevent smudging or damage. For further tips and tricks, please explore out help centre.