Sure, for prints and frames you can cancel the order so long as we’ve not started production. As after this your order enters into multiple automated flows and is booked in with our shipping partners so we can pull it out. Just contact us immediately and we’ll do our best to stop it before going into production and provide you with a full refund. Without any additional costs.

As our products are print to order, we regret to inform you that returns are not possible, even within the 14-day withdrawal period. However, cancellations can be accepted if the prints are not yet in production. If you have any questions regarding your order or wish to cancel, please reach out to us promptly. Thank you for your understanding.

Although rare, it can happen that a print arrives damaged or is delivered faulty. In this case, please let us know within 14 days of receiving the item and we’ll rectify it for you by sending a free replacement.

As part of our guarantee, if an artwork arrives damaged or is incorrect, we’ll happily get an express replacement sent out to you free of charge. In order to requests this from our printers, we require a few photos of the damage or any other issues.

Refund for an order that was not delivered due to multiple failed delivery attempt or a customer fault: for example, but not limited to, an incomplete address being given or a parcel not being collected, then the customer will be required to cover all outbound shipping costs. Thanks for understanding!

Please feel free to reach out to info@chamonixprints.com if you have further questions about our Refund and Return policy. Thanks a lot!